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Shipping

Australian Shipping:

All Shipping options that are applicable to your purchase can be selected via dropdown menu in your shopping cart at checkout:



Platinum Express:

This is the fastest shipping service AusPost has to offer, it features internet tracking and requires a signature on delivery.

Parcels should reach most destinations within 1-2 working days.

We highly recommend choosing Platinum Express or Express Parcel over the Std. post option.

 

Express Parcel:

Express Parcel is as fast as Platinum Express and should reach most destinations within 1-2 working days.

It features internet tracking but does not require a signature on delivery.

This shipping class qualifies for orders with a subtotal of $150 and below.

We highly recommend choosing Platinum Express or Express Parcel over the Std. post option.

 

Non-registered Std. Post:

This shiping class only qualifies for orders with a subtotal of $40 and below.

Parcels will be shipped as standard letter/parcel post Australia-wide.

The service does not come bundled with internet tracking and does not require a signature on delivery.

We therefore offer no insurance coverage what so ever for this shipping class!

Customers who have selected their goods to be shipped via the 'Non-Registered' option will receive notification once their parcel has been shipped. No other information will be provided.

We at EcigModShop have no way of tracking non-registered parcels and/or making sure they had reached their rightful owners.

We take no responsibility and will not be held accountable for missing parcels shipped via 'Non-Registered'.

Choosing Platinum Express or Exprees Parcel instead is highly recommended.

 

International Shipping:

**NEW AND MASSIVELY REDUCED INTERNATIONAL SHIPPING COSTS**

Our international registered post prices have been revised and reduced across the board!

Instead of charging a single, unified worldwide price we now offer our valued international customers a cheaper, zone based alternative.

International zones/prices are as follows:

New Zealand: $18

Asia Pacific: $19

USA/Canada/(most of) Middle East: $22

Rest of the world: $25

* Prices are subject to change without notice

International Shipping info:

We ship worldwide, however note that customs clearance in your country cannot be guaranteed.

International Registered Post & Internet Tracking:

Internet tracking for registered post parcels is possible in most cases, yet only once the parcel has reached the destination country and has been scanned upon arrival.

Please attempt tracking your parcel on your country's postal services website, not on the Australia Post website.

We can also offer International Express Post which comes with full internet tracking via the Australia Post website.

This service is fairly expensive, therefore we only offer it by special request.

How long will it take for my parcel to arrive:

Please note that some destinations take longer than others to arrive from Australia. In most cases you should receive your order within 14 working days, however keep in mind that things don't always go according to plan and that we have no control over parcels that have already been posted. Delays do sometimes occur unfortunately...

We therefore ask that you allow ample time for your order to arrive prior to contacting us.

Lost Parcels and Insurance:


It's extremely rare for a parcel to get lost somewhere along the way but unfortunately yes, such things can happen.

Our team will do everything in its power to help resolve such unfortunate situations. The standard procedure according to AU post regulations would be to submit an enquiry. AU post will then contact the relevant postal authority on the destination country's end. This exercise takes 60 days to complete. If a parcel has been declared as 'lost' we will then be able to claim up to $100AU for the lost goods and issue a refund accordingly or resend the goods.

EcigModShop takes no responsibility for goods lost in transit beyond taking the steps as stated above.

Customers interested in higher insurance cover for their orders are welcome to contact us for a shipping quote.

Parcels Intercepted by Customs:

EcigModShop takes no responsibility for parcels seized or delayed by customs.

Please consult the customs authorities in your country regarding any possible bans or complications prior to placing an order.